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Returns and Refunds Policy

We aim to ensure your satisfaction with every purchase from Brelax. If you are not completely satisfied, our Returns and Refunds Policy is designed to make the process simple and transparent.

Eligibility for Returns:

  • Products can be returned if they are defective, damaged during delivery, or incorrect as per your order.
  • Items must be unused, unwashed, and in their original packaging, along with all tags and labels.
  • Returns must be initiated within 48 Hours of receiving the product.

Non-Returnable Items:

  • Personal hygiene products, including diapers and sanitary napkins, are non-returnable unless defective or damaged upon delivery.
  • Customized or made-to-order items cannot be returned.

How to Initiate a Return:

  1. Contact our Customer Support at info@brelax.in or call us at 91+ 7382339233 within the return period.
  2. Provide your order number, details of the product, and reason for the return.
  3. Our team will guide you on the next steps and provide a return authorization, if applicable.

Return Shipping:

  • For defective, damaged, or incorrect items, we will cover the return shipping cost.
  • For all other returns, the customer is responsible for the return shipping charges.

Refund Process:

  • Refunds will be processed after the returned product passes our quality inspection.
  • Refunds will be issued to the original payment method within 7-10 business days after approval.
  • In case of COD orders, refunds will be processed via bank transfer. Please ensure accurate bank details are provided.

Exchange Policy

  • Exchanges are allowed only for defective, damaged, or incorrect items.
  • Replacement products will be shipped once the returned item has been received and inspected.

Cancellations:

  • Orders can be cancelled within 24 hours of placement. Please contact our Customer Support for cancellations.
  • Orders that have already been shipped cannot be cancelled.

Contact Us for Returns and Refunds: If you have any questions or concerns about our Returns and Refunds Policy, please reach out to:

Email: info@brelax.in

Phone: 91+ 7382339233